London City Smiles

Appointment Cancellation Policy

Our commitment to you

We strive to provide our patients with a high standard of care and quality dental treatment carried out by experienced professionals. We are here to listen and address your dental concerns.

We aim to take care of your dental needs with diligence, professionalism and utmost care hence making your dental experience the most comfortable and memorable one.

We welcome your comments and suggestions which help us to continue to improve our services. We also take complaints very serious in this practice. Should you have a suggestion on how we can improve our service, please feel free to fill in a suggestion care of if you have a complaint which you would like investigated please speak to Natalie Ibrahim, the Practice Manager.

Your commitment to us

Please treat our staff with the respect and courtesy you expect from us. Harassment of our dental team will not be tolerated.

Action may be taken by the Principle against patients who harass the dental team. You may be de-registered.

Harassment includes violence or abuse, including using bad offensive language.

Appointment cancellation policy

It is the aim of this practice to provide quality dental care to our patients on schedule and to use clinical time effectively. To achieve this aim we have an appointment cancellation policy.

Cancellation of an appointment Patients are requested to give at least 24 hours notice to cancel a dental appointment. Cancellations should be made by telephone on 0207 837 2300.

There is a fee for private dental appointments that are missed or cancelled with less than 24 hours notice. The fee is based on the length of the appointment and can be found in the latest private fees list.

If more than two  dental appointments are missed or cancelled with less than 24 hours notice, we do not guarantee being able to complete a patient’s treatment or offer them treatment in the future.

It is our aim to telephone or write to patients after a missed appointment to understand the reason for non-attendance and to inform them about any fee or decision about their  dental care.

Any appeals about missed or cancelled appointment decisions by a patient should be made in writing to the Practice Manager.